The Lensbury is a premium hotel, conference centre and leisure club, situated in South West London, UK, with 171 bedrooms, 37 meeting rooms and multiple F&B outlets. The resort boasts world class sporting facilities and hosts international teams from the world of rugby and other disciplines.

The management team at The Lensbury conducted an exhaustive RFI process, with the stated aim to “implement a new PMS solution, be fully integrated with the F&B, hotel and conference departments and make substantive improvements in the quality and timeliness of financial control and management reporting.” After extensive presentations and reference checks, the team settled on Xn protel as the most qualified and comprehensive solution for their needs. The project commenced in January 2016, with Go Live in June 2016.

“We invested significant time in evaluating vendors and systems, as we were determined to make the right decision for our business”, stated Snezana Hassell, IT Systems Manager. “That decision has been endorsed by the support we have had from the Xn team throughout the process and the obvious functionality benefits the systems are now delivering”.