Hallmark Hotels has devoted the last 5 years and millions of pounds to create a group of exceptional hotels with a serious focus on providing the very best guest experience

The Hallmark Hotels Collection consists of eight hotels, with locations in Bournemouth, Manchester, Derby, Carlisle, Hull, Gloucester and Croydon.

Hallmark Hotels had been using legacy, standalone PMS and EPoS solutions for several years and identified the need to implement a new, centralised solution to drive strategic growth and revenue across the estateA market-wide evaluation was conducted by senior, cross-department stakeholders and Xn Hotel Systems was selected to implement protel Multi-Property Edition (MPE) with integrated Conference & Banqueting, as well as the company’s enterprise POS solution.
“This is an important project for Hallmark Hotels, which will provide us with a mission critical platform from which to implement our strategic growth plans”, stated James Hawksworth, Finance Director“Crucially, Xn’s integrated systems will equip our revenue, reservations, sales and events teams with the appropriate tools to provide our guests with the very best experience, drive efficiencies through the organisation and maximise revenue opportunities.”