Hospitality EPoS software and foodservice technologies that give customers more control, make life easier for staff and help deliver an efficient and profitable business.
MOBILE POS IS THE ORDER OF THE DAY!
The shift to enable service mobility mirrors customers’ increasing preference for mobile payment and ordering. For the hospitality provider, mobile ordering provides greater flexibility to operations and improves the customer experience. All at a lower cost.
Comprehensive Android apps that provide staff with all the features required for table service in F&B outlets, from bars to fine-dining restaurants, are the order of the day! Fast and intuitive user interfaces, and features that include room posting (for hotels), payment, full print routing and other key functions such as seat assignment, voids and discounts are vital. Flexible hardware options are also top of the list, allowing deployment on preferred devices that are just right for that environment.
SELF-ORDER KIOSKS GIVE CUSTOMERS MORE CONTROL
Letting customers use self-order kiosks to view the menu and place orders, without having to join a queue at the service counter, reduces waiting times and customer frustrations. It also allows for quick payment using the customer’s preferred method. Orders are then processed automatically and sent through to the kitchen display system. Once the order has been prepared, a notification is sent to a customer tag screen marked ‘ready for collection’. SIMPLE. QUICK. EFFICIENT.
‘WHISPERS’ FOR A UNIQUELY TAILORED SERVICE
New enterprise service bus technology delivers a seamless, integrated ecosystem to hospitality providers. As part of this infrastructure a point of sale system, combined with a powerful analytics engine, will facilitate the provision of real-time suggestions (‘whispers’) to F&B staff… with individualized cues and offers so they can give customers a uniquely tailored service while also making upsell recommendations.
EXTEND CUSTOMER SERVICE BEYOND THE RESTAURANT
By placing service call buttons in areas that are not fully serviced, such as lobbies or gardens, it is easy and economical to extend the service area coverage and maximise sales opportunities. Customers summon service and their calls are received discreetly on a waiter’s smart wrist receiver. This means no more arm waving to fight for the waiter’s attention, and customers can relax knowing they’ll be served promptly and fairly. For serving staff it means they no longer need to have eyes in the back of their heads!
Note: Originally published within The Caterer Technology Prospectus 2018.
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