Board of Directors
As co-founder of the business, Greg holds principal responsibility for Xn protel Systems Group Limited. Initiating the business in 2001, he has formulated and delivered the strategy across many geographies, leading major milestones of the Company’s global expansion, including product strategy, regional sales office establishment, key client generation and commercial growth.
Greg started his hotel and hospitality technology career as Systems Manager for Southern Pacific Hotel Corporation in 1986. Since then he has spent 29+ years in the industry. His roles within the group have included VP Sales Asia, Strategic Marketing Director, Managing Director - Hotel Division at Xn Checkout (UK) Limited (1998-2006). Previously he held senior sales and management positions with Micros Fidelio Australia (1987-1998). Greg has an MBA from Macquarie University and an Associate Diploma in Hotel & Catering Management.
Mark is responsible for the overall strategic direction of the business and also oversees the finance function in his role as CFO. He led the Company’s management buy-out that formed the Xn group in 2006.
Mark qualified as a chartered accountant with Arthur Andersen & Co (now part of Deloitte). Following a number of years in investment banking with Samuel Montagu & co (now part of HSBC Investment Bank) he held various senior management positions in both public and private companies, including as the Chief Executive of a FTSE 250 company. Mark has over twenty years of experience working in the software and services industry.
Douglas Rice is an industry leader in the global hospitality technology industry, and now advises hotels, technology providers, and investors on strategic technology planning, market development, funding, and mergers and acquisitions.
He is best known for his role as a founder of the global non-profit industry association Hotel Technology Next Generation (HTNG), Douglas served as its first chief executive, growing HTNG over his 11-year tenure from a start-up all-volunteer effort to a global industry association with thousands of members, a multimillion dollar annual budget, and nearly a dozen full-time staff. Douglas was inducted into the Hospitality Financial & Technology Professionals (HFTP) Hospitality Technology Hall of Fame in 2012 and is the only recipient of the Lifetime “Most Valued” Award from the China Hospitality Technology Alliance.
After having studied computer science at the University of Dortmund, Ingo Dignas co-founded protel together with Manfred Osthues and Jörg Hermann. As Managing Partner of protel he has over 20 years of experience in hotel information technology. Ingo’s passion is to revolutionize hotel IT by using mobile devices and cloud computing technologies.
Manfred co-founded protel hotelsoftware GmbH in 1996. Since starting protel, he has been responsible for global and national Sales & Marketing initiatives - in all protel product areas, on-premise and SaaS - and has done much to deliver the continued success of the company.
After obtaining his Bachelors Professional (Hotelkaufmann) of Administrative Hotel & Hospitality Management CCI (distinction), from the Tegernsee College of Hotel Management, Manfred went on to work in Sales for Fidelio, before joining Siemens-Nixdorf in Düsseldorf, as Project Manager in their Fidelio-Integration Team. Manfred has also worked with German publishing houses in authoring several textbooks, used in the organisation and data-processing faculties at many Hotel & Hospitality Colleges.
Senior Executive team
Ken heads up research and development and is responsible for the xmsEnterprise electronic reservations business unit.
Ken has been associated with the business since he joined as a systems architect and strategic consultant in 1999. He formerly held senior management positions with US-based Micros Systems Inc (1975-1996), including Senior Vice President, R&D and Senior Vice President, Quick Service division. Ken’s technical experience extends from design and development of point of sale system software, to the architecture, design, development, implementation and operations of Xn’s hotel reservation transaction and e-commerce systems.
Alan heads up the UK/Europe business unit and holds ultimate responsibility for customer service standards and profitable growth across all departments and product lines.
Since graduating with honours in languages and marketing in 1991, Alan has worked in sales, marketing and general management for over 25 years. He has vast knowledge and experience of hospitality and hotel technology, having worked for seven years with Guestline prior to joining Xn as UK Sales Director in 2006.
Craig Chait, Senior Vice President Activity & CRM Systems
and Managing Director Australia/New Zealand
Craig is Managing Director for Xn’s Australia and New Zealand operations as well as his international role as Senior Vice President of Activity & CRM Systems. He founded iHost Hospitality in 2001, providing spa & leisure management and digital marketing services to hotels across Asia/Pacific. In 2013 iHost Hospitality was merged with Xn protel Systems.
Craig has more than two decades of hospitality industry experience, in the areas of finance, information technology and audit consultancy. He previously worked with Accor Hotels & Resorts and Mirvac Hotel Group in finance and corporate management. Craig also worked for Oracle Hospitality (then Micros Fidelio), where his roles included global pre-sales, operational consulting, and business best practice for hotels, resorts, food & beverage businesses and other and travel organizations.
Emmanuel Clavé, Vice President Gulf Countries & India
Group Product Director Point of Sale and Mobile Apps
Emmanuel leads a new, strategic product division focusing on the development and delivery of integrated Mobile Guest applications, which are complementary to our core PMS, CRS, POS and leisure systems. Emmanuel is also responsible for the Group’s activities in the Gulf Coast and India region.
Emmanuel joined Xn protel Systems from Rocco Forte Hotels where he held the position of Group Information Technology Director for twelve years. Prior to joining Rocco Forte Hotels he worked for various hospitality and hotel organizations, including Hilton Hotels and Thistle Hotels. He has over 30 years of experience in the hospitality industry. Emmanuel is a former Board Member of the Hotel Technology Next Generation (“HTNG”) industry association. He continues to work actively with HTNG representing Xn protel Systems.
Mike has overall responsibility for Xn protel’s global technical infrastructure, which includes the Xn protel private cloud that provides hosting and IT infrastructure services to our clients. He also leads the compliance and security divisions to ensure Xn protel maintains the highest standards of physical security and legal compliance, supported by appropriate policies and procedures.Mike joined XPS in 2012 with a remit to set up a dedicated private cloud and was promoted to Vice President of Infrastructure, Compliance & Security in 2017. Before joining XPS, Mike was COO of a cloud computing and hosted telecoms ISP. He worked for over sixteen years at director level in various industries and specializes in mission-critical IT projects. He has extensive experience in the deployment of ERP systems for the automotive, manufacturing and logistics sectors, as well as high volume e-commerce event ticket sales systems.