Singapore-based The Ascott Limited (Ascott), the world’s largest international serviced residence owner-operator, engaged Xn protel Systems to implement protel’s Multi-Property Edition (MPE) property management system globally across its three brands – Ascott, Citadines and Somerset. Ascott is the first serviced residence company to implement this system on a global scale.
The software changeover was completed in just over eight months during 2011/2012. Given its pace and geographical spread, the project was the fastest and largest rollout of protel MPE ever undertaken.
“Ascott has invested extensively in upgrading our technology to enhance operational efficiency so that we can focus on delivering personalised services to our guests. The successful implementation of the protel MPE property management system across our properties worldwide sets the path for Ascott to adopt new technological initiatives that will further enhance our guests’ experience. Initiatives include enabling our staff to use mobile devices to handle our guests’ requests anytime, anywhere.”
Robert Adam, Ascott’s Vice President for Infocomm Systems
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