Headquartered in Singapore COMO Hotels & Resorts is part of the COMO Group, comprising of COMO Hotels & Resorts, Club 21 (international fashion retailer), award-winning holistic wellness brand COMO Shambhala, and a philanthropic organization the COMO Foundation.
COMO Hotels & Resorts comprises urban hotels (such as Metropolitan London and Bangkok), island getaways (such as Cocoa Island and Parrot Cay), adventure retreats (such as Uma Ubud Bali and Uma Paro Bhutan), as well as wellness resorts.
Since 2010, COMO Hotels and Resorts, and the COMO Shambhala brands, have been using Reservation Assistant for spa and activity management including bookings, membership, gift voucher and package management, inventory and procurement, and more, integrated with the sites property management system.
In addition to Reservation Assistant, all COMO Hotels & Resorts use Serenata @mail to automate the reservation handling for guests and bookers.
Serenata @mail is also integrated with the property management system, with @mail providing facilities to up sell on-property options before guest arrival.