About Us

Our vision 


Xn protel Systems strives to be the technology partner of choice for hotel chains and independent hotels on a global basis.


To achieve our vision, we recognise that we have to add value to our clients’ business by:


  • Understanding our clients’ needs and the issues they face
  • Giving expert advice to enable our clients to achieve their business goals
  • Providing our clients with competitively priced solutions which deliver rapid Return On Investment
  • Delivering  high quality, best of breed products, backed up by outstanding customer service and support


Delivering service through technology is both our customer commitment and our strategic focus.



Our values


We have developed a number of core values that are the guiding principles for how we conduct our business and how we aim to treat one another in all of our working relationships.


Teamwork – because we know that our contribution is greater when we work together, be it internally or externally, with our clients.


Excellence – because we require continuous improvement in the quality of all that we do.


Development – because the only way for us to reach our business objectives is to ensure that our team members realise their full potential.


Respect – because we are now a global company and we must value and respect the differences and wide cultural diversity within the markets in which we operate and also within our own organisation.



Our business


Xn protel Systems is a global provider of a range of business-critical applications for the hotel sector. Xn protel Systems can provide a “one stop shop” for a hotel’s IT system requirements or can provide “point solutions” which will integrate to the other systems used by the hotel.


Since its formation in the UK in 2002 (as Xn Hotel Systems), the business has expanded rapidly and now employs over 90 people in local offices in the UK, Australia, Singapore, Hong Kong, China, Vietnam, India, USA, UAE, Thailand, Taiwan and Malaysia.


Our staff are primarily recruited from the hospitality industry and have huge domain experience from which our clients can benefit. In addition our extensive network of offices provides local support providing knowledge of local market conditions including language, operating practices and regulations.


In December 2015, protel hotelsoftware became a shareholder in the Company and at the same time the Company changed its name to Xn protel Systems and acquired protel’s business in Dubai. Protel hotelsoftware is a longstanding strategic partner to the business and the investment deepens this relationship and will promote even greater co-operation between the two companies going forward. The additional capital will also enable the business to invest further in sales & marketing, product development and enhancing customer service.